San Francisco Health Plan

  • Specialist, Health Services Product Management

    Job Locations US-CA-San Francisco
    Job ID
    Health Services
    Regular Full-Time
  • Overview

    Do you take pride in knowing that your work positively impact thousands of lives? Do you thrive in a mission-driven and fast-paced environment where the frontier of healthcare is constantly being pushed?

    As the Product Management Specialist you will utilize and grow your analysis and data skills while expanding your knowledgebase in healthcare products, healthcare data and utilization management to contribute to the success of maintaining and supporting the Health Services department technology systems. You will support the Product Management team in maximizing efficiencies through technology in the Health Services department by assisting with projects affecting the Health Outcomes Improvement, Pharmacy, and Clinical Operations departments. The Health Services Product Management  team values collaboration and teamwork, as the team works closely other areas, from clinical staff to our IT department. Projects can range from technology-enabled solutions, training projects, or projects focusing on the collaborative operations of Health Services programs to improve processes. 



    • Leverage your detail orientation and initiative to coordinate and support Health Services Product Management-related projects. 
    • Utiize your customer-service accumen to triage all customer tickets related to system configurations and issues and ensure they are completed in a timely manner.
    • Research system issues and provide thoughtful analysis, proposing resolution steps necessary to fix the issue. 
    • Coordinate small projects following standardized project management methodologies.
    • Ensure the various member incentive program data elements are entered accurately and timely. 
    • Coordinate materials for SFHP committees and meetings that help direct improvement efforts.



    • A Bachelors degree or equivalent work experience
    • Experience in health plan operations, health care clinical quality improvement, direct patient care, or other related experience.
    • Strong time and task management, customer service, and organization skills across multiple simultaneous projects.
    • A demonstrated ability to:
      • Work with qualitative and quantitative data. 
      • Produce accurate and precise work with strong attention to detail.
      • Find and fix problems.
      • Work efficiently and thoroughly.  
      • Work independently and as part of a team.
      • Learn new technologies and processes (Essette, Provider Incentives data tool, other pre-managed products). 
    • Demonstrated proficiency with MS Office, with strength in Excel.
    • Strong data analysis skills desired.
    • Familiarity with health care/managed care terminology/Medi-Cal a plus.




    Established in 1997, San Francisco Health Plan (SFHP) is a an award winning,  managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco county. San Francisco Health Plan is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 140,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. SFHP was designed by and for the residents it serves, and takes great pride in its ability to accommodate a diverse population that includes young adults, seniors, and people with disabilities. 



    San Francisco Health Plan is an Equal Opportunity Employer (EOE M/F/D/V)

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


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