San Francisco Health Plan

  • Customer Service Coordinator

    Job Locations US-CA-San Francisco
    Job ID
    Regular Full-Time
  • Overview

    The Customer Service Coordinator supports the operations and administration of the Customer Service Team. The coordinator will assist with data entry, making telephone calls to members, and generating reports. The coordinator will have opportunities to work on various tasks and projects within Customer Service, contingent upon departmental needs.




    • Provide administrative and clerical support for a variety of Customer Service activities.
    • Conduct outbound calls to members and complete several different assessments and/or surveys.
    • Enter required data in various computer programs and databases.
    • Maintain accurate data for reporting requirements.
    • Keep the Customer Service Supervisor and Manager informed of service problems, and changes in contact data, including members, providers, resources, etc.
    • Completes all training programs and certifications as required.




    • Prior experience working in a customer service, call center or similar environment.
    • Bilingual language skill is preferred.
    • Familiarity with health care/managed care terminology.
    • Demonstrated problem-solving skills, critical thinking skills and initiative.
    • Prior experience in health care and knowledge of managed care or Medi-Cal preferred.
    • Superior written and oral communication skills with a high degree of professionalism, including discretion in working with confidential information.
    • Computer literate in an MS-Office environment, customer management and managed care system applications. 
    • High-school diploma or GED. College degree is preferred.




    Established in 1994, San Francisco Health Plan (SFHP) is a an award winning,  managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco county. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 135,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. SFHP was designed by and for the residents it serves, and takes great pride in its ability to accommodate a diverse population that includes young adults, seniors, and people with disabilities.



    San Francisco Health Plan is an Equal Opportunity Employer (EOE) M/F/D/V

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


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