The Program Manager, Population Health (Qualified Health Educator) is responsible for developing, planning, implementing, and evaluating medium and large-sized projects and programs affecting San Francisco Health Plan (SFHP), its members, and its provider network. Projects and programs, some of which are cross-functional, are aimed at improving SFHP’s provision of health education, culturally and linguistically competent care, preventative care, and chronic condition management.
WHAT YOU WILL DO
- Provide program/project management and leadership of several programs and projects simultaneously following SFHP’s Project Management Life Cycle standards. This includes:
- Developing, planning, implementing, and evaluating (using quantitative and qualitative methods) programs and projects.
- Regularly communicating to stakeholders, including facilitating meetings.
- Independent decision-making on low and medium impact decisions and appropriate involvement of manager and other stakeholders on other decisions.
- Producing, monitoring, and updating all program/project documentation, which includes work plans, charters, budgets, meeting materials, policies/procedures, risk/decision logs, and presentations.
- Adhering to program and project timelines.
- Ensuring that programs, projects, and their documentation is in compliance with regulations.
- Programs include opiod safety, pediatric health, quality measurement and indicators.
- Provide excellent customer service to and effectively collaborate with team members and a wide variety of stakeholders, such as peers, managers, directors, executives, members, regulators, providers, staff at other health plans, other community partners. Mentor colleagues and assign work to team members.
- Improve functioning of programs and projects by identifying opportunities, integrating work with other efforts, and proposing solutions.
- Serve as accountable Health Outcomes Improvement representative and subject matter expert (SME) for program/project areas.
WHAT YOU WILL BRING
- One of the following is required:
- Master of Public Health (MPH) degree with a health education or health promotion emphasis.
- Master's degree in community health with a specialization in health education or health promotion.
- Master Certified Health Education Specialist (MCHES) awarded by the National Commission for Health Education Credentialing, Inc.
- A minimum of 3 years of working as a Program or Project Manager in a healthcare environment or equivalent work experience or education.
- A minimum of 1 year experience developing clinical or operational healthcare interventions or equivalent work experience or education.
- Proven success in project implementation, process improvement and/or process redesign.
- Expertise in program and project management in a managed health care environment.
- Knowledge and practice of quality improvement methodologies, such as the Model for Improvement/Plan-Do-Study-Act.
- Ability to develop clinical and operational interventions to encourage behaviors that promote health, and minimize behaviors that compromise health.
- Detail-oriented, self-motivated, ability to manage simultaneous priorities, and comfortable with change.
- Exceptional communication skills, including the ability to communicate effectively (written and verbal communications) with staff, management and executives.
- Ability to produce accurate and precise work, detect discrepancies and resolve discrepancies all while meeting deadlines and having minimal direct supervision.
- PC literacy required; MSOffice skills (Outlook, Word, Excel, PowerPoint).
Established in 1997, San Francisco Health Plan (SFHP) is a an award winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco county. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 145,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. SFHP was designed by and for the residents it serves, and takes great pride in its ability to accommodate a diverse population that includes young adults, seniors, and people with disabilities.
San Francisco Health Plan is an Equal Opportunity Employer (EOE) M/F/D/V
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.