San Francisco Health Plan

  • Senior Production Support Specialist

    Job Locations US-CA-San Francisco
    Job ID
    Information Technology Services
    Contract to Regular (Full Time)
  • Overview


    In this role, the Senior Production Support Specialist (PSS) will be responsible for the daily batch processing and loading of all incoming and outgoing electronic files for San Francisco Health Plan. You will also be responsible for month-end and year-end process support and collaborating with ITS staff on the adjustment and maintenance of existing processes, automation of operational data processing systems and utilization of monitoring programs to locate causes for unsuccessful runs and dump review.  In addition, you will be responsible for ensuring that EDI-related production and procedures are maintained and properly executed. You will monitor and track all production operations, error reporting and handling, Tier 1 troubleshooting responsibilities to include initial data evaluation, and reviews of coding and procedures and making recommendations regarding appropriate maintenance strategies and assist data analysts and development teams with production knowledge that lead toward solutions.  


    This role is a 6 month contract with potential to convert into a full-time regular position.



    • Responsible for all routine process support
    • Monitor and maintain all EDI file transfers
    • Coordinates EDI testing and trading partner implementation initiatives
    • Manage and support existing interfaces and processes to ensure proper information flow
    • Provide first tier level problem troubleshooting and application support
    • Responsible for ensuring that EDI-related production and procedures are maintained and properly executed
    • Adjust, maintain, and optimize existing processes and assist in the automation tasks as needed.
    • Support the triaging of helpdesk tickets using the company incident management system
    • Update and maintain the Production Services department documents including but not limited to routine operations for daily, weekly, monthly, and yearly processes


    • Associate Degree in Information Technology or in related fields, or an equivalent combination of  work experience and education 
      • Bachelor’s degree is preferred
    • Two to three (2-3) years technical work experience in a production operations and/or distributed platform environment
    • Two (2) years experience in healthcare with exposure to healthcare systems like enrollment, benefits and eligibility, claims, and authorizations
    • Two (2) years experience using Microsoft Transact-SQL, VB, .NET, and Microsoft SQL 
    • Demonstrated ability using SQL (i.e., stored procedures), DTS packages, and EDI
    • Knowledge of database concepts including normalization, referential integrity and indexing
    • Strong organization, planning skills and the ability to multi-task 




    Established in 1997, San Francisco Health Plan (SFHP) is a an award winning,  managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco county. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 140,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. SFHP was designed by and for the residents it serves, and takes great pride in its ability to accommodate a diverse population that includes young adults, seniors, and people with disabilities.


    San Francisco Health Plan is an Equal Opportunity Employer (EOE) M/F/D/V
    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


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