Do you thrive on working with passionate, intelligent coworkers committed to improving health outcomes for those that need it most? Bring your project accuman and passion to SFHP!
In the Population Health Specialist role, you will be part of the Health Outcomes Improvement team, which is committed to improving healthcare outcomes for low-income patients in San Francisco. You will contribute to key quality and performance improvement activities of San Francisco Health Plan (SFHP) by functioning as the primary administrative project support for several critical initiatives. Examples of these initiatives include member and provider incentives, health education, performance measurement, HEDIS pursuit, and disease management.
WHAT YOU WILL DO
- Function as the primary administrative project support person and perform basic project management for department-wide operations, projects and reports intended to improve health outcomes.
- Provide customer service to, and collaborate with, provider groups, other SFHP departments, regulators, and other stakeholders.
- Plan projects in advance and ensures that responsibilities are clear.
- Serve as a staff resource for SFHP committees and advisory groups that help direct improvement efforts.
- Conduct basic analysis of quantitative and qualitative data in order to evaluate current program and inform the development of new programs.
- Project and work examples include:
- Clinical data measurement and improvement (HEDIS and NCQA Population Health Management).
- Developing and managing the member incentives program -database entry, responding to member inquiries with Customer Service, and collaboration with the SFHP marketing team to develop collateral.
- Health Education material development and oversight.
- Ensuring member access to services that are culturally and linguistically appropriate (examples include annual cultural awareness training for SFHP staff and monitoring interpreter services).
- Pain Management/Opioid Safety Program – SFHP is undergoing a process to align all projects in this area to create a cohesive program.
WHAT YOU WILL BRING
- Master’s degree in the healthcare field or an undergraduate degree and at least two years of experience in health care operations, project management, or other experience directly related to position duties and knowledge.
- Strong time management, task management, customer service, and organization skills across multiple simultaneous projects.
- Demonstrated ability to:
- Work with qualitative and quantitative data
- Produce accurate and precise work with strong attention to detail
- Find and fix problems
- Hold self and others accountable to deadlines
- Thrive in a collaborative, team environemnt
- Strong problem-solving skills with the ability to formulate and communicate recommendations for improvement.
- Customer service and solutions orientation.
- Strong verbal and written communication skills with a focus on succinct and direct messaging.
- Proven analytical skills, specifically the ability to organize and find patterns in data sets.
- Preferred: familiarity with the Model for Improvement, community-based health care, managed care terminology, and Medi-Cal.
- Demonstrated proficiency with the MS Office Suite (Word, Excel, Powerpoint, Outlook).
Established in 1997, San Francisco Health Plan (SFHP) is a an award winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco county. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 145,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. SFHP was designed by and for the residents it serves, and takes great pride in its ability to accommodate a diverse population that includes young adults, seniors, and people with disabilities.
San Francisco Health Plan is an Equal Opportunity Employer (EOE) M/F/D/V
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.