San Francisco Health Plan

  • Manager, Enrollment Services

    Job Locations US-CA-San Francisco
    Job ID
    Policy Development & Coverage Programs
    Regular Full-Time
  • Overview

    In this mission-critical role, you will be responsible for directing and managing all enrollment services provided at San Francisco Health Plan’s (SFHP) Service Center.  The position oversees a team (10-12) providing application and enrollment services to SFHP members, program enrollees and clients seeking health-related services in multiple languages.  This includes accountability for all day-to-day Service Center activities and operations, as well as direction, decision making and measurement of service levels to ensure the highest quality of service.  


    The ideal candidate for this position will be highly organized with proven leadership experience in an operational, client-facing and service-oriented role. You will leverage your expert communication skills and experience to establish and drive operational policies and processes that align with regulatory requirements, as well as program and organizational goals. You will call upon your prior healthcare experience and deonstrated adaptability to help your team navigate a dynamic enrollment environment.




    • Ensure the accurate and efficient delivery of SFHP’s enrollment & eligibility services including application assistance and health coverage eligibility navigation for Medi-Cal, CalFresh, Medicare, Healthy Kids, Covered California and other health coverage programs.
    • Partner with San Francisco government agencies administering health coverage programs to align Service Center services to existing enrollment and eligibility practices.
    • Foster and develop a high-performing team ensuring adequate training and certifications according to their job responsibilities and requirements.
    • Identify critical issues and trends, make recommendations, and provide guidance and counsel to senior management on issues, concerns and status of initiatives.



    • A Bachelor’s degree or equivalent work experience. Master’s degree in health-related field preferred.
    • 5+ years of related work experience combined with 2 years of management experience in a health or social services program environment.
    • At least 2 years of experience managing and developing diverse teams, promoting teamwork and cultivating innovative ideas, and creating a positive and healthy work environment.
    • Demonstrated communication excellence to multi-lingual and multi-level audiences (e.g., members, participants, providers, staff, management, community-based organizations and external agencies).
    • Exemplary interpersonal and customer service skills, with a focus on continuous professionalism, poise, tact, and diplomacy in interactions with community members and organizational representatives.
    • Bilingual capability in Spanish or Cantonese desired.
    • Knowledge of the delivery of health care services in San Francisco, and publicly-funded health care programs in California is desired.



    Established in 1997, San Francisco Health Plan (SFHP) is a an award winning,  managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco county. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 140,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. SFHP was designed by and for the residents it serves, and takes great pride in its ability to accommodate a diverse population that includes young adults, seniors, and people with disabilities.


    San Francisco Health Plan is an Equal Opportunity Employer (EOE M/F/D/V) 

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


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