In this mission-critical role, you will be responsible for directing and managing all enrollment services provided at San Francisco Health Plan’s (SFHP) Service Center. The position oversees a team (10-12) providing application and enrollment services to SFHP members, program enrollees and clients seeking health-related services in multiple languages. This includes accountability for all day-to-day Service Center activities and operations, as well as direction, decision making and measurement of service levels to ensure the highest quality of service.
The ideal candidate for this position will be highly organized with proven leadership experience in an operational, client-facing and service-oriented role. You will leverage your expert communication skills and experience to establish and drive operational policies and processes that align with regulatory requirements, as well as program and organizational goals. You will call upon your prior healthcare experience and deonstrated adaptability to help your team navigate a dynamic enrollment environment.
WHAT YOU WILL DO
WHAT YOU WILL BRING
Established in 1997, San Francisco Health Plan (SFHP) is a an award winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco county. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 140,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. SFHP was designed by and for the residents it serves, and takes great pride in its ability to accommodate a diverse population that includes young adults, seniors, and people with disabilities.
San Francisco Health Plan is an Equal Opportunity Employer (EOE M/F/D/V)
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.