The SFHP Strategic Partnerships Program Manager will be responsible for developing relationships with city and community based housing organizations to provide advocacy for our members as well as participate in policy development about low income housing in San Francisco. The Strategic Partnerships Program Manager will need to have experience working with individuals that are chronically homeless. Knowledge of Public Housing Authorities, housing subsidies, supportive housing and pathways to housing is ideal. In addition to housing, the Program Manager will be responsible for creating and maintain relationships with county and private substance use agencies. These relationships will allow our members to access substance treatment in a more uniform way and strengthen our program’s coordination with these agencies. This position will be based in the SFHP office and will require travel within San Francisco City and County to various housing organizations and policy meetings.
WHAT YOU WILL DO
- Act as the subject matter expert in navigation of homeless, housing and tenancy sustaining services for all Care Management staff and SFHP providers
- Act as the subject matter expert in navigation of substance treatment and harm reduction options in San Francisco; including detox, treatment programs, medication assisted therapies and sober housing
- Participate as a liaison between SFHP and the City and County around low income housing
- Actively work to build and maintain a relationship with Treatment Access Program (TAP), the assessment, referral and placement unit of the Community Behavioral Health Services (CBHS), Community Programs - Placement Division
- Actively participate in local housing committee meetings
- Network with other community agencies and coalitions
- Analyze local housing and substance treatment policy trends as relevant to SFHP members; update team on relevant developments
- Forge relationships with local housing organizations, such as TNDC, Mercy Housing, Dolores Street Community Services, and CHP to develop and implement an integration plan of housing and health care
- Provide advocacy for SFHP through agencies such as the Mayor’s Office of Homelessness and Supportive Housing as well as other community agencies and coalitions
- Develop relationships with homeless service providers such as Direct Access to Housing (DAH), SF Homeless Outreach (HOT) Team, Medical Respite, Navigation Centers, Compass Family Services, shelters, and others
- Develop and maintain housing, homelessness and substance treatment policies and procedures as needed
- Create housing resource and process documentation and update it regularly to be utilized by both the SFHP Care Management department and contracted community case management programs.
- Provide consultations with Community Coordinators on pathways to housing and substance use treatment options and track barriers to access
- Outreach to community groups, policy experts, legislators, realtors, landlords, housing developers and other service providers to identify new and existing opportunities and build strong relationships to better assist clients
- Attend meet and greets as requested by providers in order to inform them about Care Management services.
- Develop and manage monthly/quarterly reports as required from automated systems
- Actively participate as a member of the SFHP Care Management team, providing input and creative strategies to address health issues and promote wellness; advises on social determinants of health
- Complete all required documentation in a timely fashion in accordance with regulations and office standards.
- Interface with SFHP Health Outcomes Improvement, Clinical Operations and Pharmacy teams
- Participate in regularly scheduled staff development trainings and assist with developing training materials as needed. Attend and participate in regularly scheduled supervision meetings.
- Positively represent the program to internal and external customers
WHAT YOU’LL BRING
- Minimum one year experience in community based outreach
- Bachelor’s Degree in related field or equivalent work experience
- Experience working with and recognizing people with mental illness, addiction issues, and/or homelessness
- Experience with Medicare, Medi-Cal and/or Department of Health Care Services regulations and standards preferred
- Experience with policy development and/or implementation
- Knowledge of and experience with state and federal insurance programs a plus
- Knowledge of community resources in San Francisco, specifically around local housing and treatment organizations and services
- Understanding of different local housing policies and Housing and Urban Development (HUD) through the Fair Housing Initiatives Program a plus
- PC literacy - MS Office skills (Outlook, Word, Excel, PowerPoint)
- Ability to respond to common inquiries or complaints from our members or providers
- Basic medical knowledge including the ability to recognize social and medical risk factors
- Knowledge of trauma symptoms and behaviors, and chronic disease conditions
- Ability to engage and work collaboratively with others, clinical team members and community resources, people from diverse backgrounds and experiences
- Cultural knowledge and sensitivity to the population being served
- Excellent English written and verbal communication skills
- Experience with automated charting/case management system a plus
Established in 1997, San Francisco Health Plan (SFHP) is a an award winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco county. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 145,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. SFHP was designed by and for the residents it serves, and takes great pride in its ability to accommodate a diverse population that includes young adults, seniors, and people with disabilities.
San Francisco Health Plan is an Equal Opportunity Employer (EOE) M/F/D/V.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.