Senior Process Improvement Analyst

US-CA-San Francisco
Job ID
Regular Full-Time



As part of an award winning organization, you will deliver Lean and Six Sigma expertise to operational and project teams in a collaborative and cross functional setting to create efficiencies and quality improvements at SFHP.  Using process improvement architecture techniques, technologies and methodologies, you’ll also partner with key stakeholders (e.g. directors/managers) from ideation through implementation to provide solutions that are aligned with applied and strategic business processes. You should be able to maintain both an enterprise perspective and a very hands-on approach in presenting solutions to operationally-oriented business problems using Lean & Six Sigma principles.  You’ll have many opportunities to uncover and present best practices solutions through your excellent interpersonal and communication skills, business process management and strategic thinking. This is a high impact and rewarding position that will contribute to SFHP’s process improvement initiatives that will ultimately impact our members’ lives.



  • Lead, facilitate, and manage cross-functional process improvement initiatives
  • Measure and track the results of the managed projects over time to document the contribution of the PPI function
  • Direct and coordinate business change activities associated with process improvements and system changes to ensure smooth transactions for business unit managers
  • Work with internal customers, stakeholders, and business leaders to identify the gaps between current and desired results
  • Conduct the required fact gathering and analysis to document, quantify, and specify process re-engineering efforts
  • Conduct studies of operations, workflow processes and develop the most cost efficient or productive way for processes; focus on improving productivity or work methods reducing costs and improving risk management and control
  • Review project proposals to determine whether end-to-end process improvement opportunities exist
  • Develop and implement management planning and control systems to enhance managerial effectiveness by providing objective, qualitative and quantitative performance indices
  • Serve as a catalyst to identify and recommend improved performance through: capacity planning, resource allocation, work simplification, staff scheduling, service level management, revenue enhancement, organizational design, consolidation, performance measurement systems, training, strategic planning, productivity improvement, and expense control
  • Participate in the construction of an SFHP methodology and approach towards all work efforts and maintain them over time
  • Prepare prioritization summary for initiatives that meet certain impact criteria so that department resources can be invested in areas with the most impact
  • Support the development and enhancement of the Lean Six Sigma training curriculum


  • Lean/Six Sigma certification and/or training (Green Belt)
  • Bachelor’s degree in Business, Industrial Engineering, health care
  • At least 3 years’ experience in successfully implementing process improvement/redesign efforts using Lean and Six Sigma tools to meet both short & long term goals. (Outstanding internship experience would be considered)
  • Experience in health plan operations (claims, customer service, billing configuration) highly preferred
  • Superb skills in communication, presentation and implementing small/large projects in a fast growing and complex environment
  • Excellent ability to perform analysis on process maps and data
  • Demonstrated leadership abilities in guiding/training junior staff, strong problem solving skills and ability to influence without authority
  • Ability to work with a high level of independence with strong collaboration and interpersonal skills
  • Exposure to development of training curriculums on Lean Six Sigma from awareness through Belt Certification
  • Project management experience preferred
  • Experience in health care/managed care experience highly advantageous



Established in 1997, San Francisco Health Plan (SFHP) is a an award winning,  managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco county. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 145,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. SFHP was designed by and for the residents it serves, and takes great pride in its ability to accommodate a diverse population that includes young adults, seniors, and people with disabilities.


San Francisco Health Plan is an Equal Opportunity Employer (EOE) M/F/D/V
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.




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