Business Solutions Analyst

US-CA-San Francisco
Job ID
Regular Full-Time





In this role, you will be responsible for liaisng with key business area stakeholders to understand thier needs and guide those business areas through application configuration - this includes project planning, execution, and implementation of changes to our business processes and applications as well as ensuring accurate, timely, and efficient configuration of those business applications.



  • Perform implementation and configuration activities including prototyping, analysis, system configuration, operational implementation and process documentation.
  • Recommend and implement configuration changes to improve the overall efficiency of system processing.
  • Work cross-functionally to deliver system functionality to support streamlined and efficient processes.
  • Work in conjunction with UAT and end-users as needed to develop and execute appropriate test plan to verify configuration changes work as intended.
  • Develop and recommend operational processes and /or process improvements.
  • Document functional specifications for system solutions and enhancements to existing business systems.
  • Communicate results through written documents and maintain configuration database.


  • 3+ years of experience as a Business Systems Analyst and/or Configuration Analyst.
  • A Bachelor’s degree(e. g., BS), or an equivalent combination of education and work experience.
  • QNXT configuration and testing experience (e.g. prototyping, enhancements, unit testing and system upgrades).
  • Exceptional understanding of health care claims processing and data sets such as ICD-9/10 and CPT/HCPCs, provider contracts and benefits.
  • Prior experience at a healthcare organization.
  • Superior collaborative abilities and communication skills.

Established in 1997, San Francisco Health Plan (SFHP) is a an award winning,  managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco county. San Francisco Health Plan is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 145,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. SFHP was designed by and for the residents it serves, and takes great pride in its ability to accommodate a diverse population that includes young adults, seniors, and people with disabilities.


San Francisco Health Plan is an Equal Opportunity Employer (EOE) M/F/D/V.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.



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